The crank shown in for the attached Andersen window does not work in that it does not crank the window back in. It works cranking out, but window has to be pushed to get it closed again. Can you please identify the replacement part needed which we will then order from you?
Tom from SWISCO responded:
March 21, 2022
It sounds like the gears are stripped out in your operator, meaning you need an all new replacement. That can't be repaired, unfortunately.
See our 39-146 and 39-147. I am confident that these will replace your old operators.
A home owner from Bayonne NJ says:
March 21, 2022
Thank you so much. does it matter which one I order based on the window, 39-146 or 39-147? Also, I assume I also need to order the crank 39-186, and the bracket you show 39-160 as well? Are those the same for either type of crank mechanism? Thank you very much
Tom from SWISCO responded:
March 21, 2022
Yes, it does matter which operator you buy. The operator in your photo is the 39-147 while the 39-146 would be for the opposite hand side, if you needed it.
You can buy a new handle and bracket if you wish but you should be able to reuse the originals as long as they're still in good condition.
A home owner from Bayonne NJ says:
March 22, 2022
Thank you so much for your help with this!
Tom from SWISCO responded:
March 22, 2022
It was my pleasure. Please let me know if you needed anything else!
