Window doesn't stay up

A home owner from Minnesota says:
October 9, 2021
The pieces on both sides of this window pictured are broken. They are inside the frame and have a rope system that keeps it from sliding down when you put it up. Are these pics good enough? If not how do I take them bout to get a better picture or some numbers to potentially identify it. Thank you for your time!
Thumbnail of the uploaded file named B7D79D1B-0DDB-4A2C-A64F-986C16E28D4D.jpeg
Thumbnail of the uploaded file named 0B1738D3-8C9D-489C-BED6-837D401D669B.jpeg
Thumbnail of the uploaded file named 09B74ED2-ADAB-4EFE-A545-B3D1CEEE1E8D.jpeg
Profile picture of Casey
Casey from SWISCO responded:
October 14, 2021

Hello,

I'd recommend removing undamaged versions of your hardware and comparing the dimensions to the 26-377 pivot bar, as well as the 15-167 and 15-179 pivot shoes. For the pivot shoe, the width and thickness will be the determining factors. Thank you. 
Pivot Bar - Stamped 8254
Pivot Bar - Stamped 8254
26-377
$3.32
Pivot Lock Shoe
Pivot Lock Shoe
15-167
$2.57
Pivot Lock Shoe, 9/16" Thick
Pivot Lock Shoe, 9/16" Thick
15-179
$2.57
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.