Window is not stop. Can not find parts

Question

My name is Sue. I can't find same pivot lock shoe from all your products. Please help to find correct parts that I can buy. thanks a lot.

Emily · Accepted Answer

Hi there, Sue.

We may be able to replace the pivot shoe shown here but we'll need more information first. Can you write out its thickness and width? Keep in mind, you will have to remove the old pivot shoe in order to get accurate measurements. The video below will demonstrate how to do so.