|
Tom from SWISCO responded:
October 6, 2020
It's tough to tell what you have without seeing the lock out of the window. I recommend starting with our 38-099 and 38-100. Carefully compare our photos and information to your own locks to see how they add up. If they differ in any way, I'll need to see your lock removed from the window in order to find something better. |
|
|
Tom from SWISCO responded:
October 8, 2020
There should be screws on the other side of the window. You just need to open the sash to access them from outside. |
|
|
Tom from SWISCO responded:
October 30, 2020
That sounds like it could be the tie bar. We carry a ton of different kinds, but I don't know what your window uses. Do you have an old one we can see as a reference? It's not possible to ID these without an old one to use as a reference. |
|
|
Tom from SWISCO responded:
December 9, 2020
That's a tough situation. Your best bet is to try to force the handle back in, even if it's just enough to unlock the window. If that's not possible, though, then your only option is to cut it out, which can be a huge pain. If that's the situation you're in then I highly recommend contacting a local professional to come out and do it for you. It's not something you should try if you've never done it before. |
