Window not closing properly

A contractor from newport beach says:
Window is not closing properly, operator seemed stripped and does not close all the way
User submitted a photo of a window operator.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Yeah, it sounds like you'll need a new operator. Take a look at our 39-031 and 39-032 and see if these match up to yours. We also have a video on how to replace it.
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