Window not working properly

Question

Hi,

My name is Peter.

I was wondering if you could help me replace the broken glass and repair the lilly system. The window will not hold its place.

Please feel free to call me

Thank you.

All the best,

Peter

Emily · Accepted Answer

Hi, Peter.

Thank you for reaching out to us. I'm afraid we can't help replace the glass but a glass shop in your area should be able to assist.

As for the lilly system, could you be referring to your window's balances? If so, we would need to see an undamaged balance assembly removed from the window along with any attachments that go with it.