Window off track

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Home Owner from Glendale Arizona

Feb 4, 2021 5:58 pm

Hello, when I pull my window up it comes forward at me, as you can see from the picture. I think the track is broken

2 user uploaded images

4 Replies

Bob from SWISCO

Feb 8, 2021 2:32 pm

Can you show us any of the hardware in the window track. Can you also show us any pins at the bottom of the sash, called pivot bars like our selection here? Finally, I'd like closer pictures of those latches on the top corners of the sash. From there I'll see if we can help.

Home Owner from Glendale Arizona

Feb 10, 2021 11:52 pm

Hello,

I took pictures of everything I could... im not sure exactly what a sash is. I did notice that on the side of the window that is loose, there is a skinny rod that is broken. I took a picture of it, but it does not look like pivot bars you sent me, but perhaps its the pivot bar that is broken? Thanks for the help

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Bob from SWISCO

Feb 11, 2021 9:39 am

Okay, let's slow down a bit. The window sash is the movable part of the frame with the glass. Those rods on the side are called spiral balances. They're spring-loaded mechanisms that regulate the opening and closing of the window. If they're broken then they absolutely should be replaced. Let's start with those, because in the process of replacing them you'll see other pieces you may need to replace as well. Watch the videos below for details, then get back to me.