Dave Sr. from SWISCO responded:
August 28, 2017
You definitely need a new operator. That corkscrew gear isn't supposed to come out, and there is no repairing it once it has. That being said, I can't tell which Andersen operator you have by just looking at the worm gear and cover. Take a look at the suggested parts on the right to see if yours match up to any of those operators.
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