Window part replacement

A home owner from NC says:
July 6, 2021
Hi! The mechanism that allows my window to open and close broke (or got pushed out of alignment) several years ago. Is it possible to get a replacement? I've attached a photo of the metal piece on the left of my window. I'm not sure if it can be fixed or if the whole window must be replaced. The second photo is of the sticker on the window next to the broken one. (No sticker on the broken one.)
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Emily from SWISCO responded:
July 9, 2021

Hello!

We'd be happy to help but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory.

Thank you! 
A home owner from NC says:
July 9, 2021
I'm happy to do that if you'll tell me what that is and how to do so. Is that the metal piece I sent in the photo?
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Emily from SWISCO responded:
July 12, 2021

Yes, that's correct. I don't know what type of window you have but we've attached two different videos below that demonstrate how to remove and replace your balance on a non-tilt and tilt window. Check them out and let us know if they help.
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