Window parts

A home owner from Albany NY says:
I have no markings because pieces are totally missing. I'm sorry I hope you can help. It's the back window of a fold out window. The window in the front is fine, it's the back upper window that holds the window up that the pieces are broke
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Paul from SWISCO responded:

Thanks for writing in. You have a broken pivot shoe. You will need to remove either an undamaged version, or piece back together the damaged version, and provide us the width and depth. See the video below for assistance.

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