Hi,
I have been in conversation with Bob. He has been most helpful. The channel parts are perfect. Thank you..
However, the pivot lock brake shoe are not quite right. They are too big. I am attaching photos with our old part on the left and the nice new too large one on the right. I have also placed a ruler in the photo.
The video on how to cut in the opening for the brake shoe along with the other videos are most helpful.
Thank you again for all your expert help. You are most efficient and kind to work with.
Also I was wondering if we can return the brake shoes that are too big. Our order number is 1686116
Thank you
Betty
Window parts
Home Owner from New Castle, PA USA
Aug 7, 2021 5:16 pm
4 user uploaded images
2 Replies
Tom from SWISCO
Aug 11, 2021 1:21 pm
Hey, Betty. I agree that our shoe is definitely too big compared to yours. However I can't make out your exact dimensions from these photos since they're a little smushed. Can you measure them as carefully as you can and write out what you get?
Height doesn't matter too much but width and thickness are vital. Let me know if you can get that for me.
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