Window parts

Home Owner from Philadelphia

Sep 20, 2023 3:23 pm

I have 2 windows that slam shut. We were able to determine the broken parts but cannot find them. There is no information about manufacturer anywhere on the windows. We need 4 of these parts.

I have a very skilled handyman working on this repair for me and I am trying to track down the missing parts.

5 user uploaded images

5 Replies

Emily from SWISCO

Sep 21, 2023 2:46 pm

Hello there!

Thanks for reaching out to us. I'm sorry to say that I'm not familiar with the shoe shown here. I'm going to consult one of our senior experts and see what he thinks. We'll reach out to you as soon as we have more information!

Paul from SWISCO

Sep 22, 2023 2:40 pm

We used to sell this knife lock shoe but it was discontinued and replaced with the 15-197. However, we don't sell a stock balance that uses this shoe so it will have to be a custom order. Can you show us a photo of the balance stamp as well as confirm the length of the metal channel?

Quick Learner from USA

Sep 25, 2023 12:22 pm

I have a broken shoe on several of my windows. Do you carry this particular one or possibly one that would work?

This one is approximately 1" x 1" x 1/2" x 3/8".

Thanks

4 user uploaded images

Lauren from SWISCO

Sep 26, 2023 8:35 am

Hello,

Please review the above information from our expert Paul. We will need further information to move forward with determining if we can assist with a proper replacement. Thank you!