The metal part that secures the window holder to the spiral balance are either worned or broken. I need 12 replacement metal parts. If you only sell the whole piece will need how to replace existing unless it's just bending the vinvyl just enough to replace the whole piece.
You will need to replace your pivot shoe. We placed some videos on this page of different methods on how to go about doing so. We do also offer the 75-069 jamb spreader tool to assist in replacing pivot shoes in vinyl windows. Once it's removed, let us know the width and thickness of the pivot shoe so that we can begin to research some matches.
