Pivot pin broke on window and coil springs came out

A home owner from Ohio says:

My double hung window pivot pin broke and both coil balance springs came out. Also one shoe was broken (fixed with super glue) but if I can replace the pin and the shoes / balances that would be amazing!

Can the coil and shoe come as one piece? I saw your video on youtube and the gentleman had it all as one which seemed much easier.

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Tom from SWISCO responded:

Thanks for contacting us. Unfortunately, we can't sell this kind of coil balance set as one piece. That's actually a benefit, since you only need to replace what's broken. If a part of your balance system is still working then there's no reason you can't reuse it. 

Either way, they can only be sold as individual components. I recommend our 15-111 pivot shoe, which itself is compatible with our 1/2" thick Series 160 coil spring. Look these over and see what you think. If you can't reuse your old cover, we recommend the 15-150S.

For your pivot bar, see our 26-068. This looks like a dead ringer for what I see in your photo.

A home owner from Ohio says:
Ok I think my coils are ok but need shoes. Thank you for the response. Should I just buy everything new so I don't run into issues? Also is there a video somewhere on how to attach the coil to the shoe?
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Tom from SWISCO responded:

It's up to you! You can buy everything if you want to, but in my experience you can reuse everything that isn't broken.

We don't have a video on this particular balance spring or shoe. The Series 160 has a "T" at the end of its coil that should fit into a slot on top of the 15-111. We do have a video that shows you how to take them in and out of the window, which you can see below.

A home owner from Ohio says:
Ok, I ordered the shoes and pins but the spring have different weights? How do I know what weight do I need? Thank you for all this help!
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Tom from SWISCO responded:

It's our pleasure! You'll need the stamp off your old spring to pick the best Series 160 option. It should be inked or pressed right on the side of the spring. If you don't see a stamp, then we can still help but it'll require getting the exact weight of the sash. We can do a little math to calculate the proper calibration. Let me know!

A home owner from Ohio says:
Just installed everything and it all worked great! Thank you for your help!!
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Tom from SWISCO responded:

That's fantastic news, thank you so much for the update! I'm certain this will help other customers in the future.

We appreciate you ordering with us. If you ever need anything else, feel free to ask.

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