Window pivot

A quick learner from Pittsburgh says:
August 16, 2020
We can not identify the brand of window we have so am hoping you can identify this
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Casey from SWISCO responded:
August 19, 2020

Hello,

It looks like you need a pivot bar. we may be able to supply a replacement but we'll need to see an undamaged part removed from the sash to compare to our inventory. Thank you!
A quick learner from Pittsburgh says:
August 19, 2020
Well, that is a problem as we are having trouble pulling the window loose on that side to see the remaining pivot bar. We will have another go at it, though, and get back to you. Thank you
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Casey from SWISCO responded:
August 20, 2020

No problem. The process is not usually as easy as it appears but take a look at our video below showing the process of removing a tilt-window sash and swapping out the pivot bars. 
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