Window pivot and hold

Hello,

We'd be happy to help but we'll need a bit more information to get started. We'll need to see the pivot shoe removed from the window, along with the width and thickness, to compare to our inventory. We'll relate some videos to assist you. 

For the balance, please show us a clear image of the end of the spiral and confirm the length and diameter of the tube. Also, you may need to weigh the window sash as well since the colored tip at the end of the tube seems like it might be missing, which would normally indicate the tension needed to support the sash. Thank you!