Just bought a house, found two windows with the same channel balances.
Most of the windows are missing the channel balances. Found one window with two different size balances. According to your site and the top guide I have rollyson windows but the balances dont look like the 371 balance. They are 34 inch and have a 3340 stamp. What balance should I use?
Window repair
Home Owner from Cincinnati Ohio
Aug 20, 2019 1:31 pm
5 user uploaded images
4 Replies
Dave Sr. from SWISCO
Aug 27, 2019 1:18 pm
Hello,
I'm not sure why you don't have the S371-34 series balance in your windows but the balance you show in your photos appears to be our S380-34 with a spring strength option fo 3340. The top does look like the 18-124P sash guide by Rollyson, but you'll need to confirm that the style and dimensions match what's shown on our website since we can only see the top.
You could have the S380 balances, but check another Rollyson window in your house to be sure. Sometimes people try to repair windows with whatever balances they have on hand, which can cause problems as you can imagine. If the rest of your windows are using the same balances, go with the S380. Thank you!
Home Owner from Cincinnati Ohio
Aug 29, 2019 1:55 pm
So on a whim I ordered the s371 balance and top sash guides for one window. They seem to work but I have to much play side to side. If you put the window up It looks like it will fall out the side. I removed window and found plastic piece at bottom of sash missing. I pulled a couple other windows and found what I think is the bottom sash guide but they look like they are broken. See pics. Any ideas? I don't see anything on the site.
2 user uploaded images
Paul from SWISCO
Sep 3, 2019 7:37 am
I'm afraid that we don't have that piece of nylon shim. You can take one off and go to your local hardware store and see what they have that you can cut and make a shim. It can be nylon or aluminum. You just want to match thickness.
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