Window repair

A quick learner from 30016 says:
April 21, 2022
I received #15-211 pivot shoes, 17/32"from you and they fit fine except slot to accept window pivot is different. See photo.
I was able to use old part as shown.
Do you have 15-211 type with desired configuration.
Thank you.
Thumbnail of the uploaded file named DSCF2879.JPG
Profile picture of Emily
Emily from SWISCO responded:
April 22, 2022

Hello there!

Before I recommend anything, can you write out the thickness and width of your original pivot shoe? That will help me narrow down your replacement options.

Thank you!
A quick learner from 30016 says:
April 22, 2022
The thickness is 17/32". The width 1" or closer to 31/32".
Your #15-211 fits well. Only issue I have is the round blue receiver
configuration is different than my window rods.
Thumbnail of the uploaded file named DSCF2880.JPG
Thumbnail of the uploaded file named DSCF2879.JPG
Profile picture of Emily
Emily from SWISCO responded:
April 25, 2022

How about our 15-173? This looks like a dead ringer for your original pivot shoe and is 9/16" thick and 31/32" wide. I believe this is what you want but double check your dimensions and see what you think. 

Dimensions for 15-173
Dimensions for 15-173
Pivot Shoe, 9/16" Thick
Pivot Shoe, 9/16" Thick
15-173
$2.72
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-211
$2.85
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.