Window replacement part for sash

A quick learner from New Hampshire says:
I found this part on your site part # 26-412 but mine is 1 inch and 3/4..... See attached ...do you have anything or do I have to cut it.
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Casey from SWISCO responded:

Hello,

We have recommended the 26-412 for pivot bars with the same 1074 stamp in the past. The most important dimension is the backset of the installation hole to make sure you can install it in your sash and it will still reach the pivot shoe. The overall length is less important since you have the entire sash opening to compensate. 

If your installation hole is exactly 1-3/8" from the end, you may want to consider the 26-369 , which is a similar style but has the hole placement that you need. Take a look and see what you think. 

A home owner from New Hampshire says:
We received the sash pivot bar and discovered the piece is broken in the receptacal. See attached photos.Do you have any suggestion of how to remove or are these parts available. Please let me know. Thank you.
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Casey from SWISCO responded:

We'd be happy to help but we would need to see an undamaged pivot shoe fully removed from the window, as well as the exact width and thickness of the part written out, to compare to our inventory. We'll relate a few additional videos to assist you. Thank you!

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
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Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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