Window rivets
One idea is to remove the operator from the window. Look at our video on awning windows to find out how.
With the operator removed, try opening and closing the window by hand to see if it is hanging up anywhere on the frame. If it operates freely then you might just need to replace the operator. Check this first.
If you find the window is still not closing it could be "out of square". In that case you will have to have the window reinstalled so that it can be squared up in the opening.
I originally saw this video on YouTube which is how I learned about your company. It's a very helpful video, however, the difference between our hardware and yours is that there is a rivet instead of a Phillips head screw that attaches the operator assembly to the link arm. I was able to detach the operator from the wall, and the window opens and closes freely, which is good news. But here is where I'm stuck. With rivets instead of screws, how can I remove/replace the operator assembly? Thanks!
Unfortunately, you will have to drill that rivet out in order to remove the old operator. The new operator can install using a simple screw, assuming we can find you a match. Keep in mind that I won't know until I see what you have now. I would understand if you aren't comfortable removing the operator like that before you have a confirmed replacement. In that scenario, I would recommend contacting a local professional to come out and have a look at your window.
It's not easy to identify an operator while it's still installed. Important details are obscured and we can't get a full picture.
Looking at the information provided above, you may have the 39-012. Please understand that this is an educated guess. The hole pattern looks similar and it seems you have the same style link arm, but you'll have to carefully go over the dimensions we show on the 39-012 store page to be 100% sure.
