Window balance 26-5 IH5 CMC 50

A home owner from USA says:
May 16, 2017
I accidentally broke this window...and i need to replace one of these rollers yet I can't seem to find it anywhere.
Could you tell me where I can get this one?
User submitted photos of a window balance.
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Tom from SWISCO responded:
May 19, 2017
We believe we may have narrowed to two possibilities on what balance you need. Depending on your balance shoe size will determine whether you need our Series 380 or Series 385 channel balance. Get back to us if you need any further help.
27" Series 380 Channel Balance
27" Series 380 Channel Balance
S380-27
$10.55
27" Series 385 Channel Balance
27" Series 385 Channel Balance
S385-27
$10.55
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