Thanks for posting, Marco. Is this all there is to the rollers? I think there may be another part of the housing, maybe still installed in the window. Can you check for me?
Dear Paul, unfortunately there is no casing/housing missing. The roller as depicted in the pictures is just like that! The only thing the remained in the window frame are 2 screws. One side screw that allows this roller element to move up and down, and a vertical screw that sets the height.
Thank you for your patience in this matter. We're having a heck of a time finding this roller! So far every lead on a possible substitute has been a bust.
I have one last request for you. I don't know if we can get an exact replacement, but we may be able to come up with a substitute. In order to really get a good idea, though, we'll have to see a picture of one of these rollers installed in the window. Is that possible? Let me know!
Thank you so much for all your efforts to help us out. Here are some pics
Thank you for all your efforts to help me.