Hello, the rope broke on both sides of the bottom window in a double hung window. After looking into it, it looks like I need to replace the two window sash balances. How do I know the correct part?
After looking at it closely, it looks like the number 11600-17 is printed on both the left and right balances. But it's not easy to read.
Thanks.
Tom from SWISCO responded:
November 19, 2020
We can definitely help with these balances, but that stamp you gave us isn't used to identify a match. There should be other stamps printed on the box that will be more relevant. If possible, please take a clear picture of every marking you see. That should help us narrow down the list of possible replcaements. |
Tom from SWISCO responded:
November 20, 2020
Thanks! That's the one I needed. The code right there reads "5#23," which tells me you can use our 24-531 Andersen sash balance as a replacement. |