Window sash balances damaged

A from California says:

Hi To whom it may concern,

Issue: Window sash balances damaged The measurement of the metal channel is 26.5 inches, so i could not find the parts. Would you please help me?

Many thanks

Lily

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Tom from SWISCO responded:

Hello, Lily. We can help with this balance, but it has to be a custom order due to its configuration. Before we go any further, can you just tell me the stamp printed on the metal channel? Can you also show me a picture of the metal clip at the end of the cord? Finally, how many did you need?

A quick learner from California says:
Hi Tom,

Thank you for responding to me.
Please see the attached pictures.
I need at least 4, would you please let me know how much is it?
If the balances don't fit, may I return them?

Thanks
Lily
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Tom from SWISCO responded:

Thanks for your patience during this busy season, Lily. These photos are perfect. I will email you a purchase link and price quote right now for 4 balances.

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