Window sash/balance

Question

I lifted the 62 by 52 PGT single pane sash window and the long metal bit from the right hand side popped out and stayed at the top of the window frame, I think it broke through the top, with difficulty push it back down with the mettabit inside the bottom window and I was able to close and lock. I've noticed you have some videos on maybe this problem, can you suggest a replacement part or parts?

Many thanks Lorraine Cannon

Paul · Accepted Answer

Sure. We can help you locate a replacement balance. The first thing that need to be done is to remove the entire balance from the window. Next. upload some photos of the entire balance, including the nylon end attachments. After that, we need to know the metal length of the balance, the channel width, and any stampings or markings that may appear on the balance. Once we have all of that information, I am confident we can find a match.