March 6, 2019
I lifted the 62 by 52 PGT single pane sash window and the long metal bit from the right hand side popped out and stayed at the top of the window frame, I think it broke through the top, with difficulty push it back down with the mettabit inside the bottom window and I was able to close and lock. I've noticed you have some videos on maybe this problem, can you suggest a replacement part or parts?
Many thanks Lorraine Cannon
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March 7, 2019
Sure. We can help you locate a replacement balance. The first thing that need to be done is to remove the entire balance from the window. Next. upload some photos of the entire balance, including the nylon end attachments. After that, we need to know the metal length of the balance, the channel width, and any stampings or markings that may appear on the balance. Once we have all of that information, I am confident we can find a match. |
March 10, 2019
Hi Paul photos attached, metal is 30 inches long, 9/16th width, the top thickness of PGT window is one inch wide. Also the top corner - plastic fixing is broken also. Both balances in window are rusty.
March 10, 2019
The mark/stamping is on the second photo.
Many thanks for your help.
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March 11, 2019
Thanks for the additional photos. Take a look at our S395-30 channel balance. This comes assembled with a 19-0205 top and 15-001 bottom balance shoe. See if this is a good match. As for your top sash guide, start with taking a look at the 18-015. |
March 11, 2019
Hi Paul, Those look correct, now I need to chose which option, the number stamped on our channel balance is 29 3 LS CALDWELL, would I go for the 2930?
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March 11, 2019
Yes, that is exactly the stamp option you would go with. |
![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)
