Window slides, won't stay up

A home owner from 35758 says:
May 29, 2018
Do you have this part?
Thumbnail of the uploaded file named window balance 2.png
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Paul from SWISCO responded:
June 1, 2018

Your pivot shoe looks similar to our 15-111, which itself is compatible with our Series 160 1/2" thick coil spring and our Series 165 3/8" thick coil spring. Look these parts over, as well as the guides I've related to this page, and let me know what you think.
A home owner from 35758 says:
June 3, 2018
Thank you Paul. After taking the balancer off the window.. i found the coil to be 3.5lb and triple coils. qty. 3

Which part number and can you over night to 35758 tomorrow?

Thank you.
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Tom from SWISCO responded:
June 4, 2018

Hello! SWISCO has no office hours on weekends, so we are just getting to your inquiry now. S160-3 is the part number you need. You can place the order through our site, and when you have the items in your shopping cart, you can "Calculate" the shipping delivery and price estimates. Overnight shipping (to Tuesday, of course) is available, if that's still of use to you.
Pivot Shoe, 1/2" Thick
Pivot Shoe, 1/2" Thick
15-111
$2.44
3.5 lbs Series 160 Coil Balance
3.5 lbs Series 160 Coil Balance
S160-03
$4.50
How to replace a window coil balance
How to replace a window coil balance
VIDEO
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How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
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How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
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Anatomy of a tilt window
Anatomy of a tilt window
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Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
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