Window spiral balance replalcement

A home owner from Clearwater, Ks says:
I don't find the exact type of replacement part I need on your screens. I have attached a photo of what I need. Please provide a quote. I will need 4 of these. The plastic tube is about 29" long and the mechanism is 38" unextended and about 57" fully extended.
A customer submitted photo of a spiral balance.
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Paul from SWISCO responded:
Thank you for posting! Before I can offer an applicable replacement balance, I just need to know a few bits of information. First, what type of window do you have: tilt, or non tilt? Second, what is the diameter of the tube for this spiral balance? Finally, could you give us the weight of your sash?
A home owner from Clearwater, Ks says:
This is an Alcoa Tilt Window. The diameter of the tube is 1/2 inch. I don't have a scale in my house, but both windows are 22 inches wide by 57 inches high. Does that help?
Profile picture of Paul
Paul from SWISCO responded:
Unfortunately, that is not enough information to go by. Is there any other way to can get the weight of the sash for me?
A home owner from Clearwater, Ks says:
It weigh about 12 pounds.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Thank you. Please take a look at our S600-29 spiral balance with a red tip.
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