Window spiral replacement

A home owner from Shelby, Michigan 49455 says:
May 21, 2018
We believe the window is a Care Free Window. Our house is a Dutch Housing, Inc. manufactured home built is 1991. It is a 53 x 46 inch window, the tilt part weighs 21.2 lbs., 25 3/4" long and 3/8 diameter.
A home owner from Shelby, Michigan 49455 says:
May 21, 2018
The tip on the spiral is yellow.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
May 23, 2018

Hi there- thanks so much for posting! 

Based on your information and photos, it looks like you have our Series 900 spiral balance. I just want to confirm the length of the metal channel (only the metal channel). The balance length should end on an even inch. Get back to us with this information at your earliest convenience. Thanks! 
A home owner from Shelby, Michigan 49455 says:
May 25, 2018
The outer tube is plastic, which has broken. The measurement for spiral casing is 25 3/4", the inside metal spiral measures 26 5/8". We have other identical windows that measure 27" and have a black tip. The plastic casings have broken on most of these.
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Dave Sr. from SWISCO responded:
May 31, 2018

Well, most Carefree windows have an outer tube measuring 3/8" in diameter. As long as the broken outer tube is 3/8", our Series 900 should work great. 

Now for length. From your dimensions, 25-3/4" spring casing and 26-5/8" spiral, go with our S900-26. This is 26" long and I think will work fine for your window. For a 21.2 lbs. sash, I recommend a green tip option. 
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
Pivot Shoe, 3/8" Thick
Pivot Shoe, 3/8" Thick
15-045
$1.85
Pivot Bar, 2 1/4"
Pivot Bar, 2 1/4"
26-297
$1.45
27" Series 900 Spiral Balance
27" Series 900 Spiral Balance
S900-27
$9.05
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