Window track balance

Hello,

With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2640 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.

Comparison of the S378, S380 and S385 balance shoes.

It sounds like you might be referring to the top sash guide that holds the balance in place. We may be able to help but we would need to see an undamaged guide removed from one of your windows, along with written-out dimensions, to compare to our inventory. Thank you.