Casey from SWISCO responded:
November 8, 2022
Hello, It looks like the pulley cord for your channel balances that support the weight of the window sash has broken. We should be able to help but we would need to see an undamaged balance assembly fully removed from the window, along with the numbers stamped on the metal channel, to compare to our inventory. As for your sash stop, take a look and compare the dimensions shown on the 26-338 product page to yours. Thank you! |