Window will not stay open

A home owner from Carlsbad, CA says:
Better Built window with aluminum frame will not stay open. The bottom part only designed to open and close. As it is now someone needs to hold open or put something under it to support it if wae want it open.House built in 1997. Attahed is a picture of the window. Inspector said "spring" is broken.
User submitted a photo of a window.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting, Mary. Your inspector was right. The springs are called window balances, and they allow your sash to stay up once it's been opened. I'd be happy to help you find a suitable replacement, but I'll have to see what it looks like, first.

The balances are usually located in the jamb on either side of the sash. Take a look and compare what you find to the selection of balances found on our Sash Support Balances Hardware Page.

We may need you to remove the balance from the window in order for us to properly identify it, but first let's see what you have so that we can instruct you on how to remove them in the first place. Every balance, after all, is different.
A home owner from Carlsbad, CA says:
Will will send more pictures. I am not in CA now, my handyman took pictures. Please let me know if you need more precise pictures.
User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
Great, thank you. It looks like you have spiral balances. If that's the case, then you may not need to replace them. It's possible that all you need to do is charge them.

Take a look at our 75-006 charging tool for tilt window spiral balances and our handy tutorial video below for instructions on the best way to charge this type of hardware.

If charging them does not work, then you may need to replace them. Let me know if that's the case and we can work from there.
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