Window will not stay up

Quick Learner from Holly Springs, NC
This spring channel seems like it connects to a small string in the top of the channel of the window...spring loaded it's been broke since I've been in my house for 12 years...I'm hoping you can help me
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Tom
Tom from SWISCO
SWISCO
Expert

Looks like you need a new channel balance. I think we can help with yours, but it appears to be a custom assembly. That is to say, it doesn't match any of our stock products, but we can still make it for you in our shop.

Before I say anything for sure, though, I need a bit more information. I'd like to start with a clearer picture of the metal piece at the end of the cord, as well as a picture of the stamp printed on the metal channel. Please also tell me the length of the metal channel and the precise weight of the sash, down to the ounce.

Finally, how many of these did you need?

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