I replaced the channel balance with #2830's I just received from you. I have tried three windows, one worked fine. the other two do not catch the new channel balance. I noticed the small black piece on the window itself is missing on one side which would seem to catch the channel balance on the way down. Is it possible to order that small black plastic piece and might it just be worn on the other making it not catch the channel balance?
which part might that be?
Image 7874 is the black piece located on the window (not the channel balance window frame, but the window itself). there should be one on each side of the window top sides
I think I see that it might be the top sash guide that I need.? I will go try to figure out what size Or which one I need. thank you.
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Bob from SWISCO responded:
July 10, 2019
Thanks for posting, and thanks for your patience during our busy time of the year. You are correct: you need new top sash guides to get the window sash to 'catch' your channel balances. It's a bit difficult to tell what top sash guide you need from a picture of a damaged version. If you want to confirm with us what kind you need, seeing an undamaged version out of the window, with 'mugshot pictures' of the front and side, would be most helpful. Many thanks. |
![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)