Window won't close tight

A quick learner from Connecticut says:
Need parts to replace
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Thumbnail of the uploaded file named image.jpg
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Bob from SWISCO responded:

How does our 39-348 Awning Operator match up? Take a look and see what you think. 

A quick learner from Connecticut says:
Does this screw in from the outside of the house or does the cover pop off so It could be screwed in place
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Bob from SWISCO responded:

See the first video below--while it details replacing a different kind of awning operator, the basic principles should be the same. Sometimes however you have to remove part of the sill to get at the screws. See the second video below, which details how to replace a casement operator. It shows how to do this.

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