Window won't stay open

Quick Learner from Minnesota

Feb 11, 2016 3:04 pm

My windows will not open and stay. I want the easiest way to fix. The guides are 28 inches long and 3/8 wide. Look at the pictures. I have 6 windows. The number stamped on the guides is 2740.

Can you help?
Thank you,
Frank

User submitted photos of a window balance.

8 Replies

Paul from SWISCO

Feb 12, 2016 2:26 pm

Hey, Frank. I would double check your measurements. I think the metal channel should be closer to 1/2" wide. If so, see our Series 390 channel balance.

Quick Learner from Spring Branch Tx

Feb 12, 2016 9:22 pm

You are correct it must be 5/8.is there anything else I will need to make the repairs?

Paul from SWISCO

Feb 15, 2016 1:41 pm

Assuming nothing else on the window is broken, you should be okay with just replacing both balances.

Quick Learner from Spring Branch Tx

Feb 22, 2016 12:57 pm

390 channel worked. However on some Windows the tops are missing so there is nothing to hold the channel in the window track. There is a hole and screw but no plastic pieces. What parts do I need to fix these?

Paul from SWISCO

Feb 25, 2016 10:17 am

That piece is known as a top sash guide. Are they missing on both sides? I won't know what to recommend without seeing an old one. If both are missing, do you have another window in the house that uses the same hardware? We can use that as reference.

Quick Learner from Spring branch Tx

Feb 25, 2016 1:54 pm

These plastic pieces we we attached to the side of the window. They are covered with the plastic caps seen in the other photo.

User submitted photos of a top sash guide.

Paul from SWISCO

Feb 26, 2016 2:04 pm

Thanks! See our our 18-009 matches your measurements.