Window won't stay up

A home owner from Ruckersville VA says:

September 8, 2021

Hi, the spiral part will not stay up inside the tube at the top and the lower spiral part is loose. We turned the screw on the shoe and my husband says it is the "spring" inside
The company went bankrupt in 2009
The house was built by KHOV in 2007, but I don't think that matters
Please can we fix it?

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Bob from SWISCO responded:

September 14, 2021

Hi there. Yes, this is called a spiral balance, which regulates the opening and closing of the window. The videos on this page show how to remove and replace these balances, as well as how to identify the right replacement. Broadly speaking, for a tilt window you will need either a 3/8" Series 900 or 5/8" Series 600. Let us know if you have any further questions.

A home owner from Ruckersville VA says:

September 21, 2021

The tip is blue, the length is 34 inches and the diameter of the rod is 5/8. The window weighs 25.6 pounds.
When I go to order it says the 5/8 are black or red. Please tell me what color to say it is.
Thanks

Bob from SWISCO responded:

September 21, 2021

If the outer tube is 34" long, and 5/8" in diameter, then you need the S600-34. If the sash weighs 25.6 pounds, choose the Red Tip option. It supports a sash in the weight range of 12 through 30 pounds.

Spiral Balance Charging Tool for Tilt Windows

75-006

$9.97

34" Series 600 Spiral Tilt Window Balance

S600-34

$10.20

How to Identify a Replacement Spiral Balance

VIDEO

WATCH >

How to replace a tilt window spiral balance.

VIDEO

WATCH >

How to adjust a spiral balance on a tilt window

GUIDE

READ >

How to choose the proper spiral balance tip color

GUIDE

READ >

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