Windows

A quick learner from Cyprus says:
Please can you help me with the fixing of these window they will not stay open due to the last foto the spring is broken on the bottom thanks
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Emily from SWISCO responded:

Hey there!

It sounds like you need a new spiral balance. We'd be happy to help, but we'll need you to remove an undamaged balance from the window and show us. The video below will go over exactly what we'll need.  

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