Windows

A handy person from Jersey City says:
January 10, 2021
My windows will not stay up when opened, they simply slide back down. I suspect the parts in these pictures are what need to be replaced. Do you have these parts?

Thank you
Thumbnail of the uploaded file named 20201203_163531.jpg
Thumbnail of the uploaded file named 20201203_163455.jpg
Thumbnail of the uploaded file named 20201204_075914.jpg
Thumbnail of the uploaded file named 20201203_163108.jpg
Thumbnail of the uploaded file named 20201203_163155.jpg
Profile picture of Tom
Tom from SWISCO responded:
January 12, 2021

Sounds like you need new coil springs. Your pivot shoe resembles our 15-087, which is designed to work with our Series 180. Look these parts over and let me know what you think.
A handy person from Jersey City says:
February 14, 2021
If you see the first picture where I circled the broken clip, I am not sure if that part is required to keep the window up or even if it is replaceable. What is your assessment?
Profile picture of Tom
Tom from SWISCO responded:
February 15, 2021

That part is the tilt latch, which does not influence whether the window stays up or not. The only thing that does is allow you to tile the window into the house for cleaning or removal. When it comes to keeping the window up, balances do 100% of the work.
A handy person from Jersey City says:
February 15, 2021
thank you for your response. Is the tilt latch replaceable and do you have it? For safety reasons I do not want the window to inadvertently tilt on my tenant.

Thank you,

Royston
Profile picture of Tom
Tom from SWISCO responded:
February 16, 2021

Sure! Take a look at our 26-267 and 26-266. These should match, but look over our dimensions just to be sure.
Coil Housing Pivot
Coil Housing Pivot
15-087
$5.97
Tilt Latch, Left Hand
Tilt Latch, Left Hand
26-266
$5.70
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to Replace a Window Tilt Latch
How to Replace a Window Tilt Latch
VIDEO
WATCH >
Styles of Tilt Window Latches
Styles of Tilt Window Latches
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.