Windows coming down with new balancers

A handy person from Manville New Jersey says:
June 21, 2012
I replaced 2 windows upstairs with the red tip balance. The one window comes down about 6 or more inches no matter how many adjustments I make to the balance. The other window was OK last year but now it is coming down about an inch or so.

My question is, should i try the blue tipped balance?

Thanks,
Larry
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Paul from SWISCO responded:
June 21, 2012
Thanks for posting, Larry. It looks like you had purchased our S600-25 with a red tip. Is that the balance you're trying to install?

Can you tell me what the weight of your window sash is? Once I know the weight of your sash, I can recommend the best possible tip for you.
A handy person from Manville New Jersey says:
June 25, 2012
The sash is about 23 pounds. I have installed the balance and tightened them several times but the window still comes down about 6 inches before it stops.
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Paul from SWISCO responded:
June 25, 2012
How many times have you charged it? To be honest, it sounds like you simply haven't charging enough. With the sash out, and near the color bearing, you should use our 75-006 charging tool tool to remove the tip of the spiral from pivot shoe and give it two or three turns.
A handy person from Manville New Jersey says:
June 26, 2012
I had the sash out several times and charged the balance 3 turns with the charging tool with the same result.
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Paul from SWISCO responded:
June 27, 2012
I would give it a few more turns then. You should start to feel pressure as the spiral tightens up. If you don't, however, then your balance might be broken. Let me know!
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
25" Series 600 Spiral Tilt Window Balance
25" Series 600 Spiral Tilt Window Balance
S600-25
$8.95
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