Emily from SWISCO responded:
February 21, 2023
Hello there! It indeed sounds like you need new balances. However, I'm afraid these metallic stickers don't tell us anything. In order to help, we'll need to see photos of an undamaged balance removed from the window with the end fittings intact. The related video will go over the specific details we're looking for. |
Hi, Emily,
I am in a hurry as we are selling our home, and the new buyer needs this to be fixed prior to closing. I just placed order #2030481. Can you confirm that I ordered the correct part(s)?
If I did not, please call me for immediate order.
Thank you!
Emily from SWISCO responded:
February 22, 2023
I see you ordered the S395-26 with the 2530 spring strength option. Based on your photos and the information you gave us, I can confirm that what you purchased is correct. If you need anything else just let me know! |