Windows having issues with operation. 26.9 needs replacing

We can definitely supply this balance, but it will have to be a special order due to its configuration. What you have here is a specific kind of balance with an extended cord length and a pulley wheel built into the bottom nylon fitting itself, rather than just being in the metal channel.

Your information is a huge help, but there's one last detail we need. Would it be possible to see a clear picture of the metal clip at the end of the cord? I can see it peeking out in your second photo, but I can't quite make out what its style is. That will be an important determining factor.

Once I see that, I can email you an order link and price quote for 2 balances, since you're just doing one sash to test out. That will allow you to add the balance to your cart as if it were a normal item.

As for the top sash guide, that will simply be our 18-171. 

Thanks for getting back to us. Perfect, that's exactly what we needed to see. I've sent you an email with a custom link to order (2) of these balances. Let me know if you have any other questions, and thanks for considering our business. 

No, the 18-171 Top Sash Guides are sold separately. You can buy them through the item's shop page. Simply add them to your cart. Don't forget to set the quantity that you wish to purchase.