Spiral balance replacement

A handy person from Fredericksburg VA says:
Hey guys! I purchased a home that was built in 2002. All the windows are very heavy to open or will not stay up.

As much as I would love to replace them I feel that I would get better bang for my buck rebuilding them with quality parts.

What do I need to repair them?
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A handy person from Fredericksburg VA says:
34 inches long. looks like 3/8".

Cannot tell any color.

Have any videos on how to charge?
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Tom from SWISCO responded:

Thanks for posting! I agree, you don't need to replace the whole windows. If they don't stay up, then the problem is likely with the spiral balance. Since you noted the diameter of the outer tube as 3/8", see our Series 900. We also have a helpful video on how you can install and charge these.

A quick learner from USA says:
Do I need to replace the plastic piece that the window clips into?

What about the piece on the window?
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Tom from SWISCO responded:

By plastic piece, are you referring to the pivot shoe? If so, you only need to replace it if it's broken. I don't know what you mean when you also refer to the piece on the window but the same rules apply: if it's not broken, you can reuse it.

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
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How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
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