Windows will not stay up

Hello,

If you have Certainteed windows, we offer the 15-192 pivot shoe that uses the S170 and S171 coil springs, along with the parts listed under the related items section of the 15-192 product page. Please note that some customers have reported that they needed to shave the front of the shoe down to install it in their window jamb.

We also offer a conversion video shown below that works for both Certainteed and Simonton windows that use this type of assembly. Take a look and review the full process below to see which option you'd prefer for your repair.