Windows won't close : SWISCO.com

Home Owner from Delray Beach, Florida

Mar 23, 2025 6:09 pm

4 Awning windows share one crank that will only open, not close

3 user uploaded images

4 Replies

Jasmine from SWISCO

Mar 24, 2025 4:17 pm

Thanks for reaching out! Your awning window operator has become stripped. When this occurs, the entire assembly needs to be replaced.

I'm certain we can provide you with a replacement but I'll need to see a photo of the operator removed from the window to identify it. Please be sure to include photos of the installation hole placement as well as the end of the arm that attaches to the other window hardware.

Home Owner from Delray Beach, Florida

Mar 24, 2025 5:34 pm

I added the photos of the whole assembly and where it attaches to the window. Can you tell from this what replacement part we need?

5 user uploaded images

Jasmine from SWISCO

Mar 25, 2025 9:40 am

Thanks for the additional photos. Your operator can be replaced with the 39-061 Keller Window Crank. Be sure to carefully review and compare all of the dimensions to be sure this is the right fit.

The opposite version of this crank is the 39-060. Both are sold with the compatible crank handle.

Dimensions for 39-061

Alternate view of 39-061