Windows won't stay up

Home Owner from Cape Coral Fl
We live in Southwest Florida in a 1979 house with aluminum framed windows, I'm assuming the original. I have six 5 foot windows and one 2 foot window that aren't working properly. I tried to attach a video to show you how they don't stay up and basically slam down, but your system doesn't allow videos. I'm hoping the photo I sent is helpful.
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2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

Thank you for reaching out to us. Usually, the window balances are the culprit when the window won't stay up. We can't know for sure if that's the case without being there in person but that's often the reason. We recommend you remove the window sash to inspect the balance or any attachments it uses for damage. If we can see an undamaged balance removed from the window, that should help us identify it. Can you also show us a photo of the shoe or bracket the balance uses? 

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