WindowvBalance

Home Owner from Guam
Code: 23 4 Caldwell KL
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4 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

Thanks for reaching out to us. We're happy to help with this. The stamp isn't a part number so we'll need more information to ID your hardware. Can you upload photos of the top and bottom fittings? We'd also like to see a shot of the inside of the metal channel where the innerspring connects to the pulley mechanism. That should be located in the middle of the channel. 

Home Owner from Guam
Left image is 12". Right image is 24"
5 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thank you! Since the top and bottom fittings have wings, I recommend the S380-24 or S385-24 channel balances. The difference between the two is the depth of the bottom fitting so you'll have to measure as shown below. 

For the 24" balance, you can select the 2340 stamp option. I assume the 12" balance is from another window but please correct me if I'm wrong. It should have a stamp printed on the metal channel as well which will indicate what stamp option to select. 

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

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