Wrong 1" T-Lock Balance Shoe

I just received four 1" T-Lock Balance Shoes, Part 15-194, that I ordered from you. They are the right overall size, but will not fit into the channel because they are not recessed in the front. I am attaching pictures of the shoe I received together with the broken one I am replacing.

I am also attaching a picture of the channel showing the recessed front. The replacement is for a 2008 MW double hung, tilt-out, vinyl window. The spring balance channel is a 28C. Is the T-Lock Balance Shoe I need available?

Yes, the channel is 28". However, I am wondering if a replacement balance without the recess in/at the shoe would work. The reason for the recess is so you can lift one side of the sash up and out of the shoe and then pull the other side out. Without the recess, I do not understand how I could get the sash in and out. Can you explain?

Thanks.

I have the same problem that the homeowner from Irmo,SC has. His pictures of the shoe and the indented balance are exactly like mine (even to the pat #s on the shoe). Do you have a shoe like this or do I need to replace the entire balance?

I am looking for a pivot shoe and spacer? for a Patriot window model 1800J. I have attached photos - please let me know if these items can be purchased from you.

Thanks

Eric