Wrong Shoe Option ordered?

Home Owner from California
Hello,

I ordered the following part below:

Product Code Quantity

15" Series 380 Channel Balance S380-15 2
option: 1450
Please see attached photo, the channel balance on the left is what I received, it looks like I may have ordered the wrong
shoe option? Any help with this would be greatly appreciated!!
Thank you!!

Ray
User submitted a photo of a window balance.
2 Replies
Tom
Tom from SWISCO
SWISCO
Expert
It looks like the shoe you needed is a little bigger. See our Series 385 channel balance, instead.
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