I have a double-pane Pella casement window the operators of both of which broke. I contacted you earlier this year, and following your help, I purchased first the left-landed operator early in May. I installed it and it works fine (see attached picture). Then I ordered the right handed operator and a hinge arm as well late in May.
However, when I started the installation, it turned out that the right pane/window is completely different and it needs a single hinge operator (see the two other pictures). Why someone would install two different systems is beyond me, but now I cannot use the purchased items.
I am requesting 2 things: 1) help me find the correct part. 2) Allow me to return the last two items and issue a refund. They have not been used and I have the original packaging. Obviously I will bear any re-stocking cost, since ultimately I made the error by assuming that the two window panes were the same.
Thanks
Stephen