Wrong size balances

Thanks for contacting us. I see you ordered our Series 745 Peachtree balances. However, I cannot confirm if these match your old ones. Your photos show a confusing mix of new and old balances, so I'm not sure which ones you're showing are your originals and which ones are the ones you purchased.

Since you ordered two sizes, please post a picture of each size of the old balances. Do not show us a photo of the ones you bought from us. I need to see one clear photo of the top of the metal channel, one clear photo of the bottom, one clear photo of the stamp, and one clear photo of the hook, clip, or shoe at the end of the cord. I don't know what it'll be, but if it's at the end of the cord then I need to see it.

I will also need you to weigh the sashes that these balances will support and tell me the exact weight, down to the ounce. Don't worry about the length of the actual spring, that doesn't matter. Some short springs are the same strength as springs that are longer, sometimes they're stronger, and sometimes they're weaker. It varies from manufacturer to manufacturer so it isn't worth considering. Sash weight alone will allow us to determine what you have.

Thank you! Looking at your 26-1/4" long balance with a sash weight of 18 pounds, I'd recommend the 25.25-3 option. The one you ordered, 25.25-4, appears to be too strong.

For the 32-1/4" long balance, I recommend the 31.25-3 for your 19 pound sash. This is also a grade lower than what you purchased.

I don't think spring length in this case will matter too much. Looking over your photos, I don't see anything that would affect the function of the window. Different spring lengths can have the same tension; long springs can be weak, and short springs can be strong. It's better to just focus on sash weight and their corresponding stamp options.

You can return the balances you ordered from us for a full refund and then place a new order for the correct stamp options. See our return policy here.